Frequently asked questions

Indicative VAT-inclusive prices apply to the standard configuration with 20% French VAT. Options, transport, unloading, installation and connections are not included. A written quote confirms the total based on your configuration, address and current rates. Tax and delivery must be confirmed for other destinations.

No. Online payment is not enabled. Payment terms will be stated in your quote.

No. Every tub or sauna is made to order. The lead time is confirmed in the quote.

The main ranges are our launch priorities. On-request ranges are in the manufacturer’s catalogue, but availability must be confirmed in writing before any quote.

The product is delivered directly to your address. The price depends on the exact address, model and any tail-lift required for unloading. It is stated in the quote.

No. Installation, ground preparation, electrical connection and any crane lift are not included.

Yes, saunas are delivered assembled as standard. Flat-pack delivery is optional for barrel and cube saunas; assembly must then be arranged.

Check truck access, the route to the final location, a level load-bearing surface and a suitable power supply for saunas or electrical options.

No. The standard cold plunge does not include a chiller. Choose the chiller option to actively cool the water.

No. Jets, lighting, filtration and electric heating are optional. The Ofuro catalogue offers neither jets nor lighting.

With wood, using an integrated or external stainless-steel stove depending on the model. Supplementary electric heating is optional.

Images are supplied by the manufacturer and may show extras such as panoramic glazing, accessories or terraces. Only each page’s included-items list defines the standard configuration.

Warranty and after-sales terms are being confirmed with the manufacturer. They will be detailed in the quote.

Product pages are translated from the manufacturer’s documentation, which is available in English.